Privacy Policy

1. Who we are

This website is run by the Villa Shift team (“we”, “us”). For any privacy question or request, write to contact@villashift.com.

2. What we collect

• Audit form: your name, listing links, villa location, preferred contact method and your phone number, Telegram username or email, who manages the villa now, your comment and your consent to be contacted.
• Messages: what you send us over WhatsApp, Telegram or email, with your number, username or address.
• Site analytics: anonymous, aggregated statistics such as page views, country and device type. We use analytics without tracking cookies and do not build visitor profiles.

We do not ask for account passwords, ID documents or payment card details through this site.

3. How we use it

• to prepare your audit and reply to your request;
• to talk with you about the service and, if you become a client, to run it;
• to understand how the site is used and improve it.

We do not add you to newsletters or mailing lists unless you ask.

4. Public listing data and how we may contact owners

To prepare revenue audits, we look at publicly available data from short-term rental listings, such as prices, availability, descriptions and reviews.

We may contact villa owners or managers through business contact details they publish themselves, for example on their website, Instagram or Google Maps, to offer a free audit. We keep this contact short and relevant.

5. Opting out

Reply “stop” to any message from us, or email contact@villashift.com. We will delete your details and will not contact you again. We may keep a minimal record, such as your number or email, only to make sure you are not contacted again.

6. Connected villas and guest data

When an owner connects a villa, we see guest messages and booking details through the platforms. We use them only to run the service for that owner: answering guests, coordinating staff and preparing reports. We do not contact guests for any other purpose.

7. Who we share it with

We share data only with services that help us run the site and our work:

• website hosting and anonymous analytics;
• email and form delivery;
• messaging (WhatsApp, Telegram);
• an AI model provider, used to draft replies to guest messages for connected villas.

These services may store data on servers outside your country. We may also disclose data if the law requires it.

8. We never sell data

We do not sell or rent personal data, and we do not use it for third-party advertising.

9. Keeping it safe

Only our team has access to your data, and only to the extent needed for the work. We use the security features of the services we rely on, such as two-factor login. No system is completely secure, but we take reasonable care.

10. How long we keep it

• Audit requests and related messages: up to 24 months after our last contact, unless you become a client or ask us to delete them sooner.
• Client and connected-villa data: while we work together, then only as long as needed to settle accounts.
• Opt-out records: as long as needed to respect your request.

11. Your choices

You can ask us at any time to:

• tell you what data we hold about you and send you a copy;
• correct anything that is wrong;
• delete your data;
• stop contacting you.

Write to contact@villashift.com. We reply within 30 days.

12. Changes

We may update this policy. The date at the top shows the latest version.