Terms of Service

1. Who we are

This website is run by the Villa Shift team (“Villa Shift”, “we”, “us”). We handle online operations for private villas on Koh Samui, Phuket and Bali.

Contact: contact@villashift.com. You can also reach us on WhatsApp or Telegram using the buttons on any page.

2. Information, not an offer

Everything on this site is general information about our service. It is not an offer to enter into a contract. We start working with an owner only after we have both agreed the terms in writing, either in a signed agreement or by email or message.

If anything on this site differs from the terms we agreed with you, the agreed terms apply.

3. What the service covers

We provide online operations only: listings, pricing, guest messaging, review replies, coordination with on-site staff and monthly reporting.

The following always stay with the owner:

• physical operations on site: cleaning, pool, maintenance, check-in, safety and emergencies;
• licences and permits required for short-term rental;
• taxes on rental income;
• compliance with local laws and building or community rules.

4. Your accounts and the platforms

Your listings stay in your name, and you remain the account holder on Airbnb, Booking.com, Agoda and any other platform. Each platform has its own terms, which apply to you and to us.

We work only through official access roles, such as co-host or team member, and never ask for account passwords. You can remove our access at any time.

We do not control the platforms. We are not responsible for their decisions, such as listing suspensions, rule or fee changes, search ranking or payout delays.

5. Guest payments

We never take or hold guest payments. Payouts go from the platforms directly to the owner.

6. Fees in short

For villa owners: the first month is free, then our fee is 10% of the owner’s payout from bookings. Either side can end the service with 30 days’ notice. For property managers, the price is per villa per month, as shown on the managers page.

The exact fees, billing and notice period are the ones we agree with you in writing.

7. What we ask from owners

• the villa is licensed or otherwise permitted for short-term rental where it is located;
• the information you give us about the villa is accurate, and you tell us when something changes;
• your staff on site are available to handle check-ins, cleaning and emergencies.

8. Audits and estimates

Revenue audits and any figures on this site are estimates based on available data. They are not a promise or guarantee of revenue, occupancy or ratings.

9. Limits of our responsibility

We do our work with care, but we cannot control guests, platforms or what happens at the villa. To the extent the law allows:

• we are not responsible for damage, losses or incidents at the property, or for the actions of guests or on-site staff;
• we are not responsible for decisions made only on the basis of information on this website;
• our total responsibility for the service is limited to the fees you paid us in the three months before the claim, unless we agreed otherwise in writing.

10. Using the site

Please do not misuse the site, for example by trying to break its security, sending automated requests through the forms or copying its content for commercial use without permission.

11. Changes and disagreements

We may update these terms. The date at the top shows the latest version. Changes apply from the moment they are published here.

If something goes wrong, write to us at contact@villashift.com first. We will try to resolve it directly and in good faith.